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How We Protect Your Account and Information

Your account security and data privacy are built into every layer of detik88. We encrypt all deposits via DANA, OVO, GoPay and QRIS, verify every withdrawal request before…

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detik88 How We Protect Your Account and Information
REACH OUR TEAM

How to Contact Us About Legal and Privacy Matters

We keep three active channels open so you can reach someone whenever a legal or privacy question comes up.

Email Send formal requests, data exports, or privacy concerns to [email protected]. We respond within 24 business hours and attach copies of all documents for your records.
Live Chat Open the chat window inside your account lobby (bottom-right corner) Monday–Sunday, 08:00–23:00. Our agents can clarify policy wording and escalate sensitive matters instantly.
Phone Call our legal support line at +62 21 5012 8888 (toll rate applies). Available weekdays 09:00–21:00 for account-specific legal questions and dispute resolution.
WHAT WE SAFEGUARD

Data Handling, Cookies and Account Security Inside detik88

Behind every login is a real security infrastructure. We use 256-bit encryption on all payment traffic, keep your password hashed (never stored in plain text), and require SMS or email verification on…

Encryption & Storage

All deposits, withdrawals and account data are encrypted with TLS 1.3. Servers are in Bandung data centres with 24/7 physical security. Staff access requires dual authentication and role-based permissions.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your game preferences. No third-party tracking or ad networks. Delete cookies anytime in your browser settings without losing account access.

Withdrawal Verification

Every payout requires email or SMS confirmation from the phone number on file. High-value withdrawals (over 5 million Rp) trigger a 24-hour manual review by our compliance team.

Device Recognition

Your account remembers your regular device and flags logins from new locations. You control which devices stay trusted; revoke access anytime in Account Settings > Active Sessions.

Breach Response

If we detect suspicious activity, we freeze the account, notify you within 24 hours, and provide a recovery code. You reset your password free of charge through a secure email link.

Request Changes

Update your personal details, linked phone number, or payment method in Account > Personal Details anytime. Changes to payment methods require SMS confirmation; deletion requests are processed within 30 days.

Your Legal and Privacy Questions Answered

Real players ask us real questions about how their data flows, who can see it, and what rights they have. We've answered the seven most common ones here with specifics—no jargon, just clarity.

Your personal information is anonymised (name and contact removed) but transaction records stay for seven years to comply with money-laundering regulations. Account logs are deleted after three years. You can request full deletion of certain personal fields by emailing [email protected], which we process within 30 days.

No. We never sell or share your phone number, email or payment details with advertisers, third-party game studios or data brokers. Payment processors (DANA, OVO, GoPay and QRIS networks) receive only what they need to clear your deposit or withdrawal. Our privacy policy forbids onward sharing.

If you dispute a deposit or withdrawal, contact our support team with your receipt or transaction ID within 30 days. We investigate within five business days and issue a ruling. If a chargeback is filed directly with your bank, we cooperate with the dispute process and provide all logs to the payment network for resolution.

Email [email protected] with the subject 'Data Export Request' or 'Data Deletion Request'. Include your account ID and registered phone number. We send a downloadable file (CSV or PDF) within 48 hours for export, or flag your account for deletion within 30 days for removal requests.

Never. Passwords are hashed using bcrypt—we store only an encrypted fingerprint, never the actual password. Even our engineers cannot see or reset your password. You reset it yourself via email link on the login page or by calling 24/7 support.

Send your concern to [email protected] marked 'Compliance Report' or call our legal line at +62 21 5012 8888. Your report is logged, assigned a ticket number, and reviewed by a compliance officer within 24 hours. You receive updates every five days until resolution.

Data is stored in encrypted databases in Bandung, Indonesia, with automated backups. Only employees with a verified security clearance and role-specific permissions can access records—engineers see anonymised data only. Access logs are audited monthly. Bank transfers and payment processing happen via DANA, OVO, GoPay and QRIS networks with their own encryption layers.

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